Payment Policy

D20 Technical Services accepts the following payment methods:

Cash (for in-house repairs only)
Company cheque payable to D20 Technical Services. Mailing address: 5807 50a Ave, Stettler, AB T4K1B9
e-transfer payments@d20tech.ca
Credit and Debit Cards (processed via Helcim terminal)
Payments through the online store are processed by Square. If you prefer not to use online checkout, we also accept e-transfers sent to payments@d20tech.ca. Please reference your invoice number or order ID in the message.

We bring a mobile card terminal (Helcim) for on-site payments. If you'd like to pay by card at the time of service, we’ll provide a payment slip on the spot, and a detailed invoice will be emailed or mailed afterward.
If you prefer to pay after receiving your full invoice, we can accept online or over-the-phone card payments. However, a 3% surcharge will be applied to cover merchant processing fees.
eTransfers are always accepted without additional charges as well as in person card payments. eTransfers can be sent to payments@d20tech.ca and reference your invoice number.

Prepayment of the $75 is required before service is rendered
Prepayment can be made by eTransfer, debit, mastercard, or visa
Online and over the phone payments are subject to the 3% surcharge to cover merchant fees
A credit of $75 will be provided towards the immediate booking of an on-onsite or in house repair for the same issue if it cannot be resolved remotely.

Payments not received within 30 days of the invoice date will be considered past due.
A 5% late fee will be applied to the outstanding balance on day 31.
An additional 10% late fee will be applied if the invoice remains unpaid after 60 days.
Accounts over 90 days past due may be referred to collections or legal action.

Same-day cancellations or no-shows for on-site repairs will incur a fee of half the minimum on-site charge ($37.50).
No cancellation fees apply to in-house repair services.

Diagnostic fees ($75 minimum) are non-refundable, as they cover the time and effort to assess the issue.
Labor fees are non-refundable once work has been completed.
If an issue cannot be resolved, a partial refund may be offered at the owner's discretion, excluding diagnostic fees.

If you have questions about your invoice or believe there is an error, please contact us within 7 days of receiving the invoice:
Email: payments@d20tech.ca
Phone: 587.282.8868
We are happy to discuss and resolve any concerns.

D20 Technical Services reserves the right to update this policy at any time. Changes will be posted on our website or communicated directly to customers.

By requesting services from D20 Technical Services, you acknowledge and agree to the terms of this Customer Payment Policy.