Services
Whether you need someone on-site, a quick remote session, or a drop-off repair, we've got a way to help that works for you.
On-Site Tech Support
Need help at your home or business?
We'll comes to you. On-site service is $100/hour, booked in 3-hour slots. If your issue is resolved in under an hour, a $75 minimum applies.
Serving Stettler and surrounding areas; travel time is billable from D20's facility.
Best For: setups, network issues, and problems that need hands-on attention.
Remote Tech Support
Fast help without the wait. Remote sessions are $75 and cover up to 30 minutes of troubleshooting.
Prepayment required via credit/debit or e-transfer. If your issue turns out to need in-person service, the $75 is credited toward your next booking.
Best for: software issues, account problems, and quick fixes.
In-House Tech Support
Drop off your system and we'll get to work. In-house service is $100/hour. You're only billed for active work time.
A $75 diagnostic fee applies only if you choose not to proceed with repairs after assessment.
Best for: hardware repairs, upgrades, and anything that needs the bench.
We can help with...
Computer Repair & Maintenance
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Diagnostics & troubleshooting
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Slow computer optimization
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OS installation & recovery
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Virus, malware, & spyware removal
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Computer upgrades
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Performance tuning
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Data backup & transfer
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Blue screen & crash troubleshooting
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Peripheral setup
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Dirt and debris removal
WiFi & Networking Support
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WiFi troubleshooting & optimization
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Consumer grade network setup
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Local network setup for home & small office
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Ethernet cable repair
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Dynamic DNS
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Network mapping & topology
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Site Documentations
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VPN Setup (non-corporate)
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Cable management
Software Help & Device Security
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Software installation & updates
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Email setup & troubleshooting
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Anti-virus scans & security reviews
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Account access issues
Tech Advice & Small Office Setup
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IT recommendations for home or small office
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New system setups
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Hardware & accessory selection
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Light IT support for small teams
We do not offer internet services, business-grade networking, software consulting, home security, security software or I.T. infrastructure planning.
