On-Site Tech Support

Cancellation Policy

1. On-site service is billed at $100/hour, booked in 3-hour time slots. NOTE: The 3-hour booking window is for scheduling purposes only. You are only billed for the actual repair time, up to a maximum of 3 hours. 2. For issues resolved in under one hour, a minimum on-site charge of $75 applies. 3. For customers outside the Stettler area, billable time begins when our technician leaves the D20 facility and ends upon return, to account for travel time and fuel. Cancellations & Rescheduling: We understand that things come up. Please provide 24 hours’ notice if you need to cancel or reschedule. No cancellation fee will be charged if notice is given before our technician departs. If we arrives on-site and there is no occupant (no show) or attempts to cancel/reschedule last minute, a $37.50 fee (half the minimum on-site charge) may apply to cover travel and time lost. Exceptions may be made for emergencies or extreme weather conditions.

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