Remote Tech Support

Cancellation Policy

Remote support sessions are $75 flat rate, covering up to 30 minutes of troubleshooting. Prepayment is required before the session begins. Payment can be made via credit/debit or e-transfer. Ryan will only attempt a remote session if there is a reasonable chance the issue can be resolved remotely. If the issue cannot be resolved remotely, the $75 fee can be credited toward an immediate in-house or on-site booking for the same issue. The credit is non-refundable and cannot be used for unrelated services or future issues. Remote Requirements: To complete a remote support session, the following are required: 1. A functioning computer that powers on and loads the operating system 2. A stable internet connection 3. Temporary access permission via a secure remote access tool (instructions will be provided at the time of service) 4. Basic computer familiarity. Customer must be able to open a web browser and follow simple instructions to connect with our technician. (If this is outside your comfort zone, we recommend booking an in-house or on-site appointment instead.) If these requirements aren't met, a remote session may not be possible and alternate service options will be recommended.

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